These Terms of Service (the "Terms") govern your access to and use of the
Dealer Bosses platform, including the public website at dealerbosses.com,
your provisioned workspace at <your-slug>.dealerbosses.com, and the
underlying Dealer Boss application (collectively, the "Service"). The Service is
operated by LLnet Inc. ("we", "us", "our"),
a Canadian corporation based in Cochrane, Alberta.
By creating an account or using the Service, you agree to these Terms. If you are entering into them on behalf of a business, you represent that you have authority to bind that business and "you" includes both you personally and that business.
Dealer Bosses provides a hosted dealer-management application. Each customer is provisioned a dedicated workspace with its own database, isolated from other customers. We supply the infrastructure, the application code, ongoing maintenance, and security updates. You supply your data and your decisions about how to use the application.
You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access at support@dealerbosses.com. We may suspend or terminate accounts that show signs of compromise, fraudulent activity, or violation of these Terms.
Plan pricing is shown on the signup page. We use Stripe to process payments. By subscribing, you authorize us to charge your designated payment method on a recurring basis until you cancel. Subscriptions renew automatically at the end of each billing period.
You can manage your subscription, view invoices, update your payment method, or cancel at any time from Settings → Billing & Subscription inside your workspace. Cancellations take effect at the end of the then-current billing period; no partial refunds are issued for unused time except as outlined in our Refund Policy.
If a payment fails, we'll notify you and retry over a short grace period. Persistent non-payment may result in suspension of your workspace; your data is retained for at least 30 days after suspension to allow you to reactivate.
Eligible plans include a free trial. No charge is made during the trial. If you do not cancel before the trial ends, your subscription begins automatically at the listed plan price. You may cancel during the trial at any time from the billing portal.
Your use of the Service is also governed by our Acceptable Use Policy, which is incorporated by reference into these Terms. Violations may result in immediate suspension or termination.
You retain all rights to data you upload to or generate within your workspace ("Customer Data"). You grant us a limited license to process Customer Data solely to operate, maintain, secure, and improve the Service. We do not sell Customer Data and do not use it to train machine-learning models.
How we collect and handle personal information is described in our Privacy Policy.
We take encrypted, off-host backups of your workspace database daily and retain them for 30 days. You may request an export of your Customer Data at any time, in standard PostgreSQL dump format, by emailing support@dealerbosses.com. We aim to deliver export requests within five business days.
We aim for 99.5% monthly uptime but do not guarantee uninterrupted service. Scheduled maintenance is announced at least 48 hours in advance when practical. We are not liable for downtime caused by upstream providers, force majeure events, or factors outside our reasonable control.
You may cancel at any time. We may suspend or terminate the Service to you (a) for material breach of these Terms or the Acceptable Use Policy, (b) if required by law, or (c) for non-payment after a grace period. On termination, your workspace is taken offline and your data is retained for 30 days during which you may request export. After 30 days, we may permanently delete it.
The Service, its source code, design, trademarks, and documentation are owned by us or our licensors. These Terms grant you a non-transferable, non-exclusive licence to use the Service while your subscription is active.
The Service is provided "as is" and "as available", without warranty of any kind to the maximum extent permitted by law. We do not warrant that the Service will be error-free or that all defects will be corrected.
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.
You agree to indemnify and hold us harmless from claims arising out of your Customer Data, your violation of these Terms or the AUP, or your infringement of any third-party rights.
We may modify the Service or these Terms from time to time. Material changes will be announced at least 30 days in advance by email to the address on your account, and the "Last updated" date above will be revised. Continued use of the Service after the effective date constitutes acceptance of the modified Terms.
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute will be resolved exclusively in the courts of Alberta, except where prohibited by law.
Questions about these Terms: legal@dealerbosses.com · Operational support: support@dealerbosses.com. Mailing address available on request.